Common questions and how to get further help.
Email admin@webtulip.com with the app name, version (Settings → About) and a short description of what's happening. We reply within two business days.
Open play.google.com/store/account/subscriptions on the same Google account, find the Webtulip app, and tap Cancel. Your access continues until the end of the current billing period.
Refunds are handled by Google Play. Open the Play Store, find the purchase under Account → Payments & subscriptions → Budget & history, and request a refund within 48 hours of purchase. For older purchases, write to us.
Only when your Pro trial / ad-extension period has expired and you tap "Watch ad to extend." You can dismiss the prompt and continue using the free features; nothing auto-plays.
Android can pause foreground services under aggressive battery management. In the app's Home screen, tap Allow unrestricted on the Battery card, and on Xiaomi / Oppo / Vivo phones enable Autostart for the app.
Make sure the overlay permission is granted: long-press the bubble and check the app's Home screen for any red "permission needed" card.
Two things to check: (a) notifications are enabled for the app (Android Settings → Apps → app → Notifications); (b) exact alarms are allowed (Android Settings → Apps → Special access → Alarms & reminders).
Check that your media / alarm stream volume isn't muted. Some apps let you choose a ringtone — try a different one in Settings.
Apps that store user data (expenses, habits, notes) have a Share or Download button that exports a plain-text file you can save or send anywhere.
Uninstall the app, or go to Android Settings → Apps → app → Storage → Clear data.
Write to admin@webtulip.com — every email is read by a human.